Returns & Exchanges

At Element Brooklyn, we want you to love your skincare routine as much as we do, which is why we offer a 30-day satisfaction guarantee on all purchases. If a product isn't the right fit for your skin, we are happy to facilitate a return or exchange for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack the items in their original packaging to ensure they are protected during transit and include your packing slip.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing